Privacy Policy
last Updated: 31st Dec 2025
Your Privacy Matters
GlucoFlow is committed to protecting your privacy and health information. This privacy policy explains how we handle your data.
Data Collection
GlucoFlow collects only the health information you manually enter into the app, including:
• Glucose readings and timestamps
• Ketone measurements
• Weight entries
• Blood pressure readings
• Meal impact data and photos
• Notes and comments you add
• App preferences and settings
We do not collect any personal identification information such as name, email address, or location data.
How We Store Your Data
All your health data is stored locally on your device using encrypted secure storage. Your data never leaves your device unless you explicitly choose to export it.
We use industry-standard encryption to protect sensitive health information stored on your device.
Data Sharing
GlucoFlow does not share, sell, or transmit your health data to any third parties, advertisers, or external servers. Your data belongs to you and stays with you.
The only ways your data leaves the app are:
• When you generate and share a PDF report
• When you export data as CSV
• When you use the ‘Estimate Carbs from Photo’ feature (images are processed for carb estimation only)
These actions are always initiated by you and under your control.
Estimate Carbs from Photo
When you use the ‘Estimate Carbs from Photo’ feature, photos of your food are processed to estimate carbohydrate content. These images may be sent to an image recognition service for analysis but are not stored or used for any other purpose. Estimates are approximate and for awareness only.
Gear & Resources
The Gear & Resources section provides curated links to health monitoring equipment on Amazon UK. When you click these links, you are redirected to Amazon’s website. Any purchases are made directly with Amazon, subject to their privacy policy and terms. We may earn commissions from qualifying purchases through the Amazon Associates program.
GlucoFlow does not track or collect information about your browsing or purchases on Amazon.
Your Rights
You have complete control over your data:
• Access: You can view all your data at any time in the app
• Export: Generate PDF reports or CSV exports whenever needed
• Delete: Remove individual entries or delete all data from Settings
• Portability: Import and export your data in standard formats
Analytics and Tracking
GlucoFlow does not use analytics, tracking pixels, or any third-party monitoring tools. We do not track how you use the app or collect usage statistics.
Children’s Privacy
GlucoFlow does not knowingly collect data from children under 13. If you are a parent or guardian and believe your child has used this app, please delete the app and all associated data from their device.
Data Backup
Your data is stored only on your device. We recommend regularly exporting your data to prevent loss. If you uninstall the app or reset your device, your data will be permanently deleted unless you have created a backup.
Security
While we implement security measures to protect your data stored on your device, no method of electronic storage is 100% secure. The security of your device (passcode, biometric locks) is your responsibility.
Changes to Privacy Policy
We may update this privacy policy from time to time. Any changes will be reflected in the app with an updated “Last updated” date. Continued use of the app after changes indicates acceptance of the updated policy.
Medical Disclaimer
GlucoFlow is designed for educational and informational purposes only. It does not provide medical advice, diagnosis, or treatment. All estimates and insights (including HbA1c Trend Estimate, Glucose Stability Trend, and carbohydrate estimates) are intended to support personal awareness and should not replace professional medical guidance. Always consult with qualified healthcare professionals regarding medical decisions.
Contact
If you have questions about this privacy policy or how your data is handled, please refer to the FAQ section or the About section in Settings.
Support
We’re here to help. Reach out to our support team for any questions, issues, or feedback.
Email Support
Send us an email and we’ll respond within 24-48 hours.
In-App Help
Access help directly within the GlucoFlow app for quick assistance.
Settings → Support & Legal
Documention
Browse our help articles and guides for common questions.
Need Immediate Assistance?
For urgent technical issues or account problems, please email us with “URGENT” in the subject line and we’ll prioritize your request.
Frequently Asked Questions
Find answers to common questions about GlucoFlow.
Is my health data secure?
Yes, we take your privacy very seriously. All health data is encrypted both in transit and at rest using industry-standard encryption protocols. We never sell your personal information to third parties. You can review our complete Privacy Policy for more details on how we protect your data.
How do I log my Glucose readings
To log a glucose reading, open the GlucoFlow app and tap the ‘+’ button on the home screen. Enter your glucose value, select the time of measurement (before/after meal, fasting, etc.), and tap ‘Save’. Your reading will be automatically added to your health log and included in your analytics.
How do I delete my account and data?
To delete your account, go to Settings → Account → Delete Account. This will permanently remove your account and all associated health data from our servers. Please note this action cannot be undone. If you’d like to export your data before deletion, you can do so from Settings → Data → Export.
Can I sync GlucoFlow with other health apps?
Yes, GlucoFlow supports integration with Apple Health and Google Fit. To enable syncing, go to Settings → Integrations and select the health platform you’d like to connect. Once connected, your glucose readings will automatically sync between apps.
How do I contact support if I have an issure?
You can reach our support team by emailing info@itechfixit.co.uk. We typically respond within 24-48 hours. For urgent issues, please include ‘URGENT’ in your email subject line. You can also access help directly within the app by going to Settings → Help & Support.
How do I estimate carbs from a photo?
Tap the ‘Estimate Carbs from Photo’ button on the Today tab. Take a photo of your food, and the app will analyze the image to estimate carbohydrate content. Estimates are approximate and for awareness only. You can then add this to your meal impact list to track how it affects your glucose.
What do the different glucose contexts mean?
Before Breakfast: Fasting glucose level taken before your first meal. Last Meal 2 hrs after: Post-meal reading taken approximately 2 hours after eating to measure how your body responds to food.
What CSV format should I use for importing?
The CSV file should have these columns: Type, Date, Time, Value, Unit, Context, Notes, Systolic, Diastolic, Carbs, Protein, Calories, Description, EventType Supported types: • Glucose – requires value, context (fasting/post-meal) • Ketone/Weight – requires value • BloodPressure – requires systolic and diastolic • Meal – requires carbs and description • Event – requires description and eventtype (exercise, medication, stress, other) Date format: yyyy-MM-dd, Time: HH:mm
Can I export my data?
Yes! Go to Settings and use: • Generate PDF Report – Creates a comprehensive medical report with all your health statistics, glucose readings, meals, and events • Export Data as CSV – Downloads all your data in CSV format for backup or analysis You can also import data from CSV files using the ‘Import your data from csv’ option.
How do I change units?
Go to Settings and find the Units section. You can switch glucose units between mmol/L and mg/dL, and weight units between kg and st (stones).
What’s included in the PDF report?
The PDF report for your doctor includes: • Summary statistics (average glucose, ketones, weight, blood pressure, carbs) • Recent glucose readings (last 20) • Recent meals with carb counts (last 15) • Recent events like exercise and medication (last 10) • Data period covered • Total counts for all metrics It’s formatted professionally for healthcare providers.
What do the trend graphs show?
The Trends tab shows your average glucose levels over time. You can view data for 7, 14, 30, 60, or 90 days. Click on any data point to see the exact reading and timestamp. You’ll also see your HbA1c Trend Estimate and Glucose Stability Trend based on recent logged data patterns.
How do I hide metrics I don’t use?
Go to Settings > Visible Metrics and toggle off any metrics you don’t want to track (glucose, ketones, weight, blood pressure). This customizes your dashboard to show only what matters to you.
Can I set reminders for readings?
Yes! Go to the Reminders tab to set up notifications for glucose readings, meal tracking, and other health activities. You can customize the time and days for each reminder.
What should I do if my glucose readings are concerning?
GlucoFlow is not a medical device and should not be used for diagnosis or treatment decisions. If you have concerning readings or health symptoms, please contact your healthcare provider immediately.
How accurate is the food carb scanner?
The ‘Estimate Carbs from Photo’ feature provides estimates based on image recognition and may not be 100% accurate. Estimates are approximate and for awareness only. Always verify with nutrition labels when available, and use the scanner as a general guide rather than exact measurement.
What happens if I delete all data?
Using the ‘Delete All Data’ option in Settings will permanently remove all your health records (glucose, ketones, weight, blood pressure, meals, and events) from the app. Your settings and preferences are preserved. This action cannot be undone, so make sure to export your data as CSV or PDF first if you need to keep it.
What is the Gear & Resources section?
The Gear & Resources page provides curated links to health monitoring equipment and resources available on Amazon UK. This includes glucose meters, ketone meters, blood pressure monitors, kitchen scales, and keto-friendly cookbooks. All links include our Amazon Associate tag. We may earn from qualifying purchases, at no extra cost to you.
Is this app suitable for Type 1 or Type 2 diabetes?
GlucoFlow can be used by anyone monitoring their glucose levels, including those with Type 1, Type 2 diabetes, or prediabetes. However, it’s a tracking tool only and does not provide medical advice or replace your healthcare provider’s guidance.
Still have Questions? Contact our support team
